University Support Services
Centre of Wellbeing
If you find yourself feeling overwhelmed and unable to cope at any point, you can make an appointment to see a wellbeing adviser or counsellor at the Centre for Wellbeing, located on the east side of the Stag Hill campus, next to the Duke of Kent building.
The Centre is open Monday to Friday, 8am to 5pm, excluding bank holidays and University closure days. Contact the Centre on +44 (0)1483 689498 or drop in during opening hours.
To book an appointment, please fill in this form and send it to centreforwellbeing@surrey.ac.uk
Disability and Neurodiversity
The Disability and Neurodiversity team provides support to all students at the University of Surrey with a disability as defined by The Equality Act (2010). This includes: Autistic spectrum conditions, Long-term medical conditions, Mental health conditions, Physical disabilities (see our access guides), Sensory impairments and Specific learning differences (e.g. dyslexia, dyspraxia). For more information, please click here.
They also run a weekly mental health support group. If you are interested, please email Siobhan on s.wiseman@surrey.ac.uk
Hive
MySurrey Hive, located next to the Lecture Theatre block within the Phillip Marchant Building, replaces Student Services and is now a central point for all queries related to your student life including finance, accommodation, careers and employability, transport and visa enquiries.
The space has been designed specifically for students. Open seating areas and pods provide options for informal study and meeting with University staff or mentors and a kitchenette means you can catch up with friends and have additional space on campus to relax.
MySurrey Hive is open between 8:30am - 11:30pm, 7 days a week, but is only staffed weekdays from 9-5.
The Hive can also provide more specialised student support including the following:
Money Support and Hardship Fund: Email moneysupport@surrey.ac.uk
International Student Support and Visa Support: Email internationalsupport@surrey.ac.uk
Carers, Care Leavers and Estranged Student Support: Email Jav Masood, j.masood@surrey.ac.uk
Accommodation support (inc USL): accommodation@surrey.ac.uk
Employability and Careers: careers@surrey.ac.uk
Chaplaincy
Chaplaincy offers the provision of worship and spiritual practices one-to-one pastoral care and he promotion dialogue and peaceful co-existence between people of different faith and belief. The Chaplaincy offers advocacy if you are being discriminated against on the grounds of you faith or belief.
You can find a list of the places for worship here
Bereavement Support Group
Run by the Students' Union and facilitated by the Chaplaincy (but non-religious, and welcomes all faiths) the Bereavement support group runs every Tuesday and is a safe space to talk and express their emotional about any bereavement that they may have experienced.
We know that 51% of student experience a bereavement at University (Being Well, Doing Well survey) and your VP Support wanted to do more. So, this group is for any student who has experienced a loss, either recently or in the past.
You can sign up each week here:
Online Bereavement Support Group (Tuesdays, 4-5pm)
Face to Face Bereavement Support Group (Tuesdays 5.15 - 6.15pm in the Roundhouse on Stag Hill campus):
Personal Tutors
You will be allocated a personal tutor at the start of your first week at the University, and will normally keep this personal tutor throughout your university career.
Your personal tutor should be listed on your Surrey Self-Serve page under course details. If you are an international student, it is part of your visa conditions to regularly meet with your tutor so make sure you are in contact with them throughout your degree.
Wardens (24/7)
Each court of residence has a warden team who are responsible for residents' welfare and for disciplinary matters within University Accommodation. Wardens have a day-job within the University but outside of that, they live amongst you in the courts and are available to support you at any time during your stay on campus.
Wardens remain available to speak to students during the Covid-19 outbreak, but are opperating an online service.
Peer Supporters (University run peer support)
The Surrey Peer Support service is available to all students at Surrey, no matter where you are living or what year you are in. Peer supporters can give you support and guidance from a student’s perspective and signpost you to other services across the University and wider Guildford and Surrey community. If they don’t know the answer to something, they will be able to point you in the direction of someone who does! Peer support will be running remotely this semester via Microsoft Teams, Facebook, Instagram and Twitter, so if you would like to talk to a peer supporter feel free to email, direct message or book a video/audio slot. You can find out more info on their webpage www.surrey.ac.uk/peersupport and can email them directly via studentpeersupport@surrey.ac.uk
